![]() ![]() Cloud Sync icon in upper right corner says all is OK. ![]() Why not? Because Sync works normally, but only after unpausing it manually, whilst the icon in the upper right corner says "all green, all good". There are several Community Experts who are quite adept at chasing Sync issues. The Forum team is working on resolving this issue. ![]() See: that can be said right now is that between 1 and 12 persons have legitimately upvoted your post. There are rogue bots at work upvoting posts. " Can someone from Adobe at least acknowledge this problem, as 12 other users have upvoted this post." Determine where the sync fails, Local, Cloud, Destination Device and then work on that device to restore service. Standard troubleshooting would apply in your situation. Sync is one of those things that is pretty easy to fix when I am at the computer, takes longer via phone, and is glacial when attempting over a forum. I would recommend contacting a Tier 2 support agent and work with them on restoring your sync service. I've experienced no stuck syncs on any device. The catalog is about 400K, and in the past 20 days, I have had my number of items synced vary between 17K and 28K as collections have been brought in and out of the sync bucket. I am syncing from 13.0.1 using Sonoma, to the cloud and multiple devices with no issues. I'm not able to discern any specific bug from your descriptions. Syncing Collections from LrC to the Adobe Cloud is still unavailable without "Pausing" it and then "Starting" it again, but the bug returns as soon as LrC is restarted. I've already tried things like Rebuilding the Sync database, Deleting all Sync data, Checking for errors in Lightroom on the Web (none present), Deleting the Lr on the Web Library. ![]() Weird thing that I noticed and possibly related to the problem: In the Creative Cloud desktop App, Syncing Libraries has been set to Paused! I can "unpause" it and upon doing so everything seems OK, but closing the CC app and restarting it makes the problem come back: Syncing Libraries is paused!.Ĭan someone from Adobe at least acknowledge this problem, as 12 other users have upvoted this post. Pausing the Sync in LrC makes the Sync Arrows and all the other Sync options re-appear, but upon closing and restarting LrC, the bug is there again.ģ. Syncing Collections to the Cloud is still broken.Ģ. ![]()
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